Plesk 8.6 for Linux running on Ubuntu 8.04 appears to have a bug in it that stops you from changing the owner of a domain, if, the number of clients are over 25 (default value).

How to reproduce:

Make sure that you have over 25 clients setup, otherwise, it will work fine.  Make sure that the client account you want to move the domain into is not at the start of the alphabet, otherwise, it will work.

The default number of clients displayed is 25, leave it at this in the clients area.

1/ Goto the domains list and select the ticket box next to the domain you want to move into another account.

2/ Click on the “Change Owner” button.  You are presented with the first 25 client accounts.  You must try and select a client account past the 25th account.

3/ Either:

a/ Try to change: “Number of entries per page” from 25 to any other value
b/ Try to select any of the other pages OR the LAST page

Doing so returns: Error: Please select the new owner for this domain.

There is no way to select a client past the first 25 listed.

Work around:

In the Plesk control panel click on “Clients” first.  Then select “ALL”. Once you go back to the Domains->Change Owner option, all clients will be listed.

If you follow the instructions for applying the acronis key file via the Plesk 9.2 control panel you run into a bug where acronis just won’t work due to key file missing.  This is a known bug to Parallels and will be eventually fixed.

The following URL discussed the work around solution until they fix it in their code:

• BUG: Acronis key file not working

Or:

Hello,

Installed via the Plesk control panel as per instructions:

http://download1.parallels.com/Acron…nuxInstall.pdf

It says:

“LICENSE INSTALLATION
There are two types of licenses:
• Acronis True Image for Plesk licenses
• Acronis True Image licenses (standalone)
The Acronis for Plesk licenses can be installed directly via Plesk Control Panel as additional Key.
Plesk will automatically update the expiration date of the license as it does it for the Plesk license.
Note: Make sure to define the Acronis license directory as /etc/Acronis/TrueImage/ during installation
in this case. Plesk will place the Acronis license to /etc/Acronis/TrueImage/key.plk.”

But, it’s not placed the key.plk file there.

The resolution to the problem, incase someone else has it and doesn’t want to get charged for support:

”
Thank you very much for letting us know. This problem is a known one, it is that Acronis license key is not put to file system if directory /etc/Acronis/TrueImage already exists. The problem will be fixed in future update of Parallels Plesk Panel. Please watch our website for announcements about new updates.

To resolve the problem on your server I remove directory /etc/Acronis/TrueImage (renamed it to TrueImage.old) and installed the license key through Parallels Plesk Panel anew: License Management -> Additional Keys -> Upload Key.
”

jacko