Upgraded Windows Plesk 8.2 to 8.6 due to the statistics.exe processusing 100% CPU for > 12 hours causing the machine it become unresponsive. The upgrade to Plesk 8.6 went surprisingly well and didn’t fatally break the system.
Two things did happen though:
1/ It reset permissions on custom installed components such as jMail etc.
2/ Statistics.exe appeared to have a bug in it causing it not to run at all. Event viewer showed:
Error message: Faulting application statistics.exe, version 8.600.0.0, faulting module msvcr80.dll, version 8.0.50727.1433, fault address 0x00008aa0.
Parallels forum post discussed this issue (amoung other issues) and a patch was issued:
URL:
- http://forum.parallels.com/showthread.php?p=348935
- ftp://download1.swsoft.com/Plesk/Autoupdate/Windows/8.6.0/140532/SiteAppStatistics.dll
- ftp://download1.swsoft.com/Plesk/Autoupdate/Windows/8.6.0/140532/statistics.exe
sergius presented the fix:
Gentlemen,
Thank you for the reports.
Please download updated modules SiteAppStatistics.dll, statistics.exe and copy it to %plesk_bin%.
Please backup old modules before copying.Any feedback is appreciated.
The above patched dll and exe worked for me.
just used this. funny how they don’t update the download on their download site.
Download the latest 8.6 patch from Plesk, it seems to fix this issue.