Category: Operating System

Plesk 8.6 Windows statistics.exe error

johni2 Comments

 Upgraded Windows Plesk 8.2 to 8.6 due to the statistics.exe processusing 100% CPU for > 12 hours causing the machine it become unresponsive.  The upgrade to Plesk 8.6 went surprisingly well and didn’t fatally break the system.

Two things did happen though:

1/ It reset permissions on custom installed components such as jMail etc.

2/ Statistics.exe appeared to have a bug in it causing it not to run at all.  Event viewer showed:

Error message: Faulting application statistics.exe, version 8.600.0.0, faulting module msvcr80.dll, version 8.0.50727.1433, fault address 0x00008aa0.

Parallels forum post discussed this issue (amoung other issues) and a patch was issued:

URL:

sergius presented the fix:

Gentlemen,

Thank you for the reports.

Please download updated modules SiteAppStatistics.dll, statistics.exe and copy it to %plesk_bin%.
Please backup old modules before copying.

Any feedback is appreciated.

The above patched dll and exe worked for me.

Plesk 9 Linux, Acronis module bug

johniLeave a comment

When you upgrade Plesk expect bugs… this one was slightly annoying but not critical.  Going to the modules area and clicking on the Acronis management module it would display a black page.  Plesk developers released a fix a few weeks after discovery:

URL:

  • http://forum.parallels.com/showthread.php?t=85995&highlight=Acronis+Module
  • ftp://download1.parallels.net/Plesk/Autoupdate/Unix/9.0/148887/plesk9_patch_148887.tar.gz

Please try the solution:
1. download plesk9_patch_148887.tar.gz with updated modules
2. extract archive

cd $psa_root
tar -zxvf $psa_root/plesk9_patch_148887.tar.gz